Black Butler Charms

• I am not responsible for any customs and import taxes that may apply.
• I will send your order off at the post office within 7 business days (Mon-Fri) of ordering UNLESS item is a preorder item, in which case, please refer to the estimated time of shipment in the preorder item description.
• I can not guarantee an EXACT time of shipment for preorder items, but please contact me if you have any questions.
• I am not responsible for delays that may occur after parcel has been received by post office/mail service.
• I am not responsible for any lost mail or damaged mail, although if this happens to a package of yours, please contact me and I will do my absolute best to accommodate.

I gladly accept exchanges and cancellations

• Contact me within 3 days of delivery for an exchange. 
• Ship items back within 21 days of delivery.
• Buyer responsible for additional shipping costs.
• Request a cancellation before an item has shipped.
• Pre-Order items are not eligible for cancellations.

I do not accept returns.

• But please contact me if you have any problems with your order.
• You can contact me through the contact form on my site, or you can directly email me at inkalope.art@gmail.com